Get in Touch With Us
Whether you have spotted something that needs updating, want to ask about how we compare online casinos in Singapore, or simply have feedback on the site, we would like to hear it. This page covers the ways to reach us, what we can help with, and how long a reply usually takes.
How to Get in Touch
Email is the best way to reach our team. Write to us at [email protected] and a member of our editorial team will read your message personally. We don't rely on automated replies to close out enquiries, so expect a response from someone who has actually reviewed what you sent.
If you can, tell us the subject of your message in the first line — whether it is about a specific brand, a factual point on the site, or a general question about online casino Singapore options. This helps us route your message to the right person and avoid unnecessary back-and-forth.
We aim to reply within two working days. During busier periods, such as when we're updating our top 10 online casino Singapore rankings, it may take slightly longer, but every message does get a reply.
What We Can Help With
Best Online Casino Singapore is an independent review and comparison resource, not a casino operator. That shapes what we can and cannot help you with. Here's a breakdown of common enquiries we receive and how we handle each:
- Questions about our reviews or ratings — If you want more detail on how a specific site ended up on our list of trusted online casino Singapore options, or why one operator ranks above another, we're happy to explain our reasoning.
- Corrections and factual updates — Bonus terms, licensing details, and payment options at online casinos change often. If you notice something on our site that looks outdated or inaccurate, please flag it. We check facts regularly, but reader reports help us catch things faster.
- Content suggestions — If there's a payment method, game category, or comparison you'd like to see covered in more depth, let us know. Reader input genuinely shapes what we prioritize.
- Partnership or editorial enquiries — If you represent a casino brand or a related business and want to discuss inclusion or collaboration, introduce yourself and explain what you have in mind. We're transparent that some of the links on this site are commercial, and any such relationship never determines how a brand is ranked.
- Responsible gambling concerns — If you or someone you know is finding it hard to control their gambling, please say so in your message. We will point you toward appropriate support resources, and we would rather you reach out than stay silent.
What We Can't Help With
Because we don't operate any casino ourselves, there are some requests we can't action directly. If your enquiry concerns any of the following, it's faster to contact the operator in question through their own support channels, usually available via live chat or email once you're logged into your account:
- Deposits, withdrawals, or account balances at a specific casino
- Bonus crediting, wagering progress, or promotional disputes
- Identity verification (KYC) requests from a casino
- Account access issues, password resets, or self-exclusion requests with a specific brand
We can offer general guidance on how these processes typically work across Singapore-facing casinos, but only the operator holding your account can resolve account-specific issues.
A Note on Accuracy and Independence
We review and compare operators such as BK8, Gembet, DashKing88, and others featured on this site based on publicly available information about their bonuses, game libraries, and payment options, cross-checked at the time of writing. Terms at online casinos change, so we recommend confirming current bonus conditions and limits directly with the operator before signing up. If you believe something we've published no longer matches reality, that's exactly the kind of message we want in our inbox.
We also maintain coverage of casino options outside Singapore, including our page on trusted non-GamStop casinos in the UK, for readers researching options across different markets.
Before You Reach Out
A short checklist that helps us respond faster:
- Check whether your question is about a specific casino's account, bonus, or transaction — if so, contact that operator's own support team first.
- If it's about our content, mention the exact page or section you're referring to.
- Include enough detail for us to act — a screenshot or link is helpful where relevant, but never send account passwords or sensitive financial information by email.
- Allow up to two working days before following up, so your message doesn't get lost in a duplicate thread.
All content on this site is intended for readers aged 21 and over, in line with the eligibility rules that apply to gambling in Singapore. If you have concerns about problem gambling, either your own or someone else's, please mention this clearly when you write to us, and we will share relevant support contacts rather than leave the message unanswered.
We appreciate every message that comes through, whether it's a correction, a question, or just feedback on how we present our online casino comparisons. Thank you for taking the time to reach out.